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Hangzhou Wenwu Shuangquan Sporting Goods Co., Ltd. (hereinafter referred to as the "Company") attaches great importance to the protection of the personal information and privacy of users (also referred to as "you" in this Policy), in view of the fact that when you use the platform and related services, the Company may collect and use your relevant information, in order to clarify to you the rules for the collection, use, sharing, management and protection of user information, this Privacy Policy (hereinafter referred to as "this Policy") is specially formulated.
Before using the platform and related services, please be sure to carefully read and thoroughly understand this policy (especially the content in bold or underline), and use the relevant products or services after confirming that you fully understand and agree. If you are under the age of 18, please read and fully understand this Policy accompanied by your legal guardian, and download or use this platform after obtaining the consent of your legal guardian. Once you start using the Platform and related services, it means that you have fully understood this Policy and agree that the Company collects, stores, uses, shares, discloses and protects your relevant personal information in accordance with this Policy.
1. Policy Scope and Revisions
1.1. This Privacy Policy is an integral part of the User Service Agreement and has the same legal effect as the User Service Agreement.
1.2. You understand and agree that the Company has the right to unilaterally revise this Policy according to the needs of business development, and completely replace the revised version with the revised version. Please pay attention to and understand the revision of this policy in time, if you do not agree with the revised version, you should immediately stop using the platform and related services, otherwise you will be deemed to agree and fully accept the revised version.
2. Collection and Use of User Information
2.1. "Personal information" as used in this Policy refers to all kinds of information recorded electronically or otherwise that can identify the user's natural person alone or in combination with other information. "Personal sensitive information" as used in this Policy refers to personal information that, once leaked, illegally provided or abused, may endanger personal and property safety, and may easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment, including ID numbers, personal biometric information, bank account numbers, property information, whereabouts and transaction information. Separate device information, log information, search keyword information, and other information or data that cannot be directly linked to a specific individual are not personal information or sensitive personal information.
2.2. You fully understand and agree that in order to optimize the company's products and/or services and ensure the necessary functions for security, you must authorize the company to collect and use your following information:
2.2.1. Information required for user registration
When you register a user account with your mobile phone number, the company will send an SMS verification code to verify whether your identity is valid. In the process of registering as a user, if you provide the following additional information to complete the personal information, it will help the company to provide you with better and more personalized services, including your avatar, nickname, gender, usual residence, birthday, and personalized signature. If you do not provide this additional information, it will not affect the basic functionality of your online shopping.
2.2.2. Information required to display goods and/or services
In order to provide you with page displays and search results that are more relevant to your needs, the Company collects and associates information about the services you use and how you use them, including:
1) Device information: The company may read the device information you use when accessing the Platform or using the Services, including but not limited to device type, device model, device settings, device identification code, device storage space, operating system and application version, language setting, resolution, software and hardware characteristics information. In addition, Company may write storage space for the device you use to access the Platform or use the Services.
2) Log information: When you visit the Platform or use the Services, the system may automatically receive and record information about your browser and computer (including but not limited to IP address, browser type, search history, browsing history, browsing habits, language used, date and time of access, telecommunications operator and web page records that record your needs).
2.2.3. Information required for trading and after-sales
1) Order Information
When you place an order for goods/services on the Platform, the Platform generates an order for you to purchase the goods/services. You need to fill in at least your consignee's name (or name), delivery address and telephone number in the order, and the order will also indicate the order number, the information of the goods or services you purchased, the time of placing the order, the time of forming the tour, the amount of payment you actually paid and the payment method you used. Depending on the characteristics of some goods or services and the requirements of applicable laws, you may also need to provide relevant identity information (such as your ID card, military ID, passport, Hong Kong, Macao and Taiwan Pass, driver's license, social security card, student ID card or relevant ID number), email address, your own photo or video, if you do not purchase/do not use certain goods/services, you do not need to provide relevant information. You understand and agree that the company will use your order information to verify your identity, determine transactions, pay and settle, inquire about orders for you, provide customer service consultation and after-sales service, etc.; The Company may also use your order information to determine whether your transaction is abnormal to protect your transaction security.
2) Payment Information
After you place an order, you can complete the payment through the third-party payment institution supported by the platform, and the payment function itself does not collect your personal information, but the company needs to share your order number, transaction amount and other transaction information required by the payment institution you choose with the payment institution you choose to confirm your payment instructions and complete the payment.
3) Information required for customer service and/or after-sales service
The company's customer service and after-sales functions will use your account information and order information. In order to ensure the security of your account, the company's customer service will use your account information to verify your identity. When you need the company to provide customer service or after-sales functions related to your order information, the company will inquire about your order information. According to the service content you request, you may provide information other than the above information when communicating with the company's customer service staff to assist the customer service staff to complete the service you requested.
4) Information needed to secure transactions
In order to confirm the transaction status and provide you with after-sales and dispute resolution services, the company must collect your transaction, payment and logistics information related to the transaction progress through your transaction partners, third-party payment institutions, logistics companies, etc. determined by the transaction, or share your transaction information with the above service providers.
2.2.4. Information needed to optimize products and/or services
The company may collect your order information, browsing history, browsing habits for data analysis to describe user characteristics, and use it to show you or recommend information about the goods or services you are interested in. In addition to the above information, the Company may also collect other information about you as reasonably necessary to provide services or improve the quality of services, including information you provide when you contact the Company's customer service and information you send to the Company when you participate in a survey. The Company may combine information from one service of the Platform with information from other services of the Platform in order to provide you with services, personalized content and recommendations. Company may associate information collected from your various devices so that Company can provide you with consistent services on those devices. The Company only uses your information within the Platform for the optimization of the products and/or services described in these Terms.
2.2.5. Information you need to keep your account secure
In order to improve the security of your use of the Platform and related services, more accurately prevent phishing website fraud and protect account security, the Company may determine the risk of your account by knowing your order information, browsing history, browsing habits, common software information, device information, device MAC address, account gmail list, and may record some links ("URLs") that the Company considers risky.
2.3. Users can choose whether to authorize the collection and use of information
In order to provide you with better quality, satisfactory and personalized services and strive to improve your user experience, the company may additionally collect and use your information. If you do not provide this information, you can still get the services provided to you, but you may not be able to get the user experience that this additional information brings to you.
2.3.1. Location information: The company may collect your location information to determine where you are and recommend goods or services that can be purchased in your area (the company only collects your geographical location at that time, and will not contact and combine your location information at different times to determine your whereabouts).
2.3.2. Camera (camera), album (image library) information: You can upload photos or pictures on the platform to post orders and post comments, and the company may use the photos or pictures you upload to identify the goods or services you need to buy, or use the comment information containing the photos or pictures you upload. If the Services support you to log in or authenticate using facial recognition, the Company will collect your facial information.
2.3.3. Microphone (voice) information: To better use the Services, you may enable microphones to communicate with companies, merchants, or other subjects, and companies may collect your voice information to identify your needs.
2.3.4. Contact Information: Company may collect your contact information so that you do not have to manually enter your contact information when purchasing goods or services. With your consent or in compliance with laws and regulations, the Company may determine whether your contact person is a user to establish contact for your communication on the Platform.
2.3.5. Calendar Information: The Company will collect your calendar information to provide you with records and reminders related to shopping or entitlement collection.
2.3.6. You understand and agree that under the above circumstances, the company may need you to turn on your geographic location (location information), camera (camera), album (picture library), microphone (voice), address book and calendar and other access rights in your device to achieve the collection and use of the information involved in these permissions. You can view the status of these permissions on a case-by-case basis on your device and decide whether to turn them on or off (if applicable). When you enable either permission, you authorize the company to collect and use that information to achieve the corresponding goals. Once you close any permission, it means that you have cancelled the authorization, and the company will no longer continue to collect and use the personal information, nor can it achieve the goals corresponding to the authorization for you. However, your decision to close permissions will not affect the collection, processing and use of information previously carried out based on your authorization.
2.4. Exceptions to obtaining authorized consent
You are fully aware that in accordance with relevant laws and regulations, the company does not need your authorization and consent to collect and use your personal information under the following circumstances:
2.4.1. Related to national security and national defense security;
2.4.2. Related to public safety, public health, and major public interests;
2.4.3. Related to criminal investigation, prosecution, trial and execution of judgments;
2.4.4. For the purpose of safeguarding the life, property and other major lawful rights and interests of the subject of personal information or other individuals, but it is difficult to obtain the consent of the individual;
2.4.5. The personal information collected is disclosed to the public by yourself;
2.4.6. Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
2.4.7. Necessary for entering into a contract at your request;
2.4.8. Necessary for maintaining the safe and stable operation of the products or services provided, such as discovering and disposing of product or service failures;
2.4.9. Necessary for lawful news reporting;
2.4.10. When it is necessary for academic research institutions to carry out statistical or academic research based on the public interest, and when the results of academic research or description are provided to the outside world, the personal information contained in the results is de-identified;
2.4.11. Other circumstances stipulated by laws and regulations.
2.5. Information from third parties
2.5.1. You understand and agree that in the process of registering a user account and using the service, you authorize the company to obtain the relevant information collected by the company's affiliates and partners.
2.5.2. If you log in with a third-party account, the Company may obtain the account information that you authorize to share from the third party and bind your third-party account to your user account, so that you can directly log in and use the Company's services through the third-party account.
2.5.3. Information provided or shared by other users may contain your information. For example, the shipping address provided by other users or the content shared may contain your information. 2.6. Authorized Use of User Information
In order to provide you with satisfactory and high-quality services, you understand, agree and authorize the company to use your information for the following purposes:
2.6.1. To provide you with the services you use, and to maintain and improve these services.
2.6.2. To recommend content that may be of interest to you, including, but not limited to, sending you product or service information, or showing you personalized third-party promotions through the system, or sharing information with our partners with your consent so that they can send you information about their products and services. The Company only uses your information within the Platform when recommending content to you that may be of interest to you. If you do not wish to receive the above information, you can unsubscribe through the unsubscribe function;
2.6.3. The Company may use your personal information to verify identity, prevent, detect, investigate fraud, endanger security, illegality or violate agreements, policies or rules with the Company or its affiliates to protect you, other users, or the legitimate rights and interests of the Company or its affiliates;
2.6.4. The Company may combine information from one service with information obtained from other services to provide you with a more personalized use of the service.
2.6.5. The Company compiles statistics on the Company's use of the Services and may share these statistics with the public or third parties to show overall usage trends in the Company's products or services. However, these statistics do not contain any identifying information about you.
2.6.6. Invite you to participate in surveys about the company's products and services;
2.6.7. Other purposes with your consent or authorization or permitted by laws and regulations.
3. Cookie and use of similar technologies
3.1. You understand and agree that in order to make your access experience easier, when you visit the Platform or use the Services, the Company may use various technologies to collect and store relevant information, including the use of small data files to identify you to understand your usage habits, help you avoid the step of repeatedly entering registration information, or help determine the security of your account. These data files may be cookies, Flash cookies, or other local storage provided by your browser or associated applications (collectively, "Cookies").
3.2. You understand and agree that some of the Company's services may only be implemented through the use of cookies. If your browser or browser add-on service allows, you may modify your acceptance of cookies or reject cookies, but rejecting cookies may in some cases affect your secure access to the Platform and use of the Services.
3.3. You understand and agree that there may be electronic images, called "single-pixel GIFs," "web beacons," or other similar technologies (collectively, "web beacons") that may help the Site count users browsing the web or access certain cookies during your access to the Platform or use of the Services. The Company may collect information about your browsing activities through the web beacon, such as the address of the page you visit, the address of the referenced page you have previously visited, the time you stay on the page, your browsing environment and display settings, etc.
4. Sharing, Transfer and Public Disclosure of User Information
4.1. Sharing of User Information
4.1.1. The Company will not provide your personal information to any person, company or organization other than to share it except in the following circumstances:
1) In accordance with this Policy or with your express consent or authorization in advance;
2) When it is necessary in accordance with applicable laws, regulations, requirements of legal procedures, administrative or judicial mandatory requirements;
3) To the extent permitted by laws and regulations, to protect and protect affiliates or partners, you or other users or the public interest, property or safety from damage;
4) To fulfill the core functions of the Company's services or to provide the services you require;
5) to deal with your disputes or controversies with others on your request;
6) According to the relevant agreements or other legal documents signed with you;
7) Use based on academic research;
8) Use based on social public interests in accordance with laws and regulations.
4.1.2. You fully understand and agree that the Company may share your personal information with the Company's affiliates. However, the Company will only share necessary personal information and is bound by the purposes stated in this Policy. If the company shares your sensitive personal information or the company's affiliates want to change the purpose of use and processing of personal information, we will ask for your authorization and consent again.
4.1.3. You fully understand and agree that the company may share your information with partners (such as suppliers who provide goods or logistics, technology, advertising and other services, merchants, partners who entrust the company to carry out promotion, communication service providers that send information on behalf of the company, payment institutions, etc.) or other third parties to ensure the smooth completion of the services provided to you. However, the company will only share your information for legal, legitimate, necessary, specific and clear purposes, and only share personal information necessary to provide services.
4.1.4. You fully understand and agree that the company may exchange user personal information with other companies or organizations under the circumstances of preventing illegal activities such as fraud and reducing credit risks, but does not include personal information sold, rented, shared or disclosed in any other way for profit purposes in violation of the commitments made in this policy.
4.2. Transfer of User Information
The Company will not transfer your personal information to any individual, company or organization except in the following circumstances:
4.2.1. Obtain your explicit consent or authorization in advance;
4.2.2. When it is necessary in accordance with applicable laws, regulations, requirements of legal procedures, administrative or judicial mandatory requirements;
4.2.3. According to the relevant agreements or other legal documents signed with you;
4.2.4. When a partnership, joint venture, merger, acquisition, asset transfer or other similar transaction is involved.
4.3. Public Disclosure of User Information
The Company attaches great importance to the protection of your personal information and will not disclose it to unrelated third parties, let alone to the public, without your consent, except for the following reasons:
4.3.1. with your explicit consent or based on your active choice;
4.3.2. If it is necessary to provide your personal information in accordance with the requirements of laws and regulations, mandatory administrative law enforcement or judicial requirements, the Company may publicly disclose your personal information according to the type of personal information required and the method of disclosure;
4.3.3. Other circumstances that can be disclosed according to the law or the agreement of both parties.
4.3.4. You understand and agree that sharing or transferring de-identified personal information in accordance with the law, and ensuring that the data recipient cannot recover and re-identify the personal information subject, is not an external sharing, transfer and public disclosure of personal information, and the storage and processing of such data will not need to notify you separately and obtain your consent。
5. Protection of users' personal information
5.1. Data Security Measures
The Company has used industry-standard security measures to protect the personal information you provide against unauthorized access, public disclosure, use, modification, damage or loss of data. The Company will take all reasonable and practicable measures to protect your personal information.
5.2. The Company will take reasonable and practicable measures to avoid the collection of irrelevant personal information. The Company will only retain your personal information for as long as necessary to achieve the purposes described in this Policy, unless an extension of the retention period is required or as permitted or required by laws and regulations.
5.3. The Internet is not an absolutely secure environment, and the Company strongly recommends that you do not send personal information using non-recommended means of communication when using the Platform and related services. You can connect and share with each other through the company's services. When you create a communication, transaction or sharing through the company's services, you can independently choose the object of communication, transaction or sharing, as a third party that can see the content of your transaction, contact information, communication information or shared content and other relevant information.
5.4. When using the Platform and related services for online transactions, you will inevitably disclose your personal information, such as contact information or contact address, to the counterparty or potential counterparty. Please properly protect your personal information and only provide it to others when necessary. If you find that your personal information, especially your account or password, has been leaked, please contact the company immediately so that the company can take corresponding measures according to your application.
5.5. In particular, please note that the information you voluntarily share or even publicly share when using the platform and services may involve your or others' personal information or even sensitive personal information, such as when you choose to upload pictures containing personal information when evaluating. Please consider more carefully whether to share or even publicly share relevant information when using the platform and services.
5.6. As described above, the Company will use various security technologies, procedures, and systems to prevent the loss, improper use, unauthorized viewing or disclosure of users' personal information. However, you fully understand and agree that due to technical limitations and various malicious means that may exist, in the Internet industry, even if we do our best to strengthen security measures, it is impossible to always guarantee 100% security of information.
5.7. After the unfortunate occurrence of a personal information security incident, the company will inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures that the company has taken or will take, suggestions for you to prevent and reduce risks independently, remedial measures for you, etc. The Company will inform you of the relevant circumstances of the incident, such as letters, telephone calls, push notifications, etc., and if it is difficult to inform the Personal Information Subject one by one, the Company will issue an announcement in a reasonable and effective manner. At the same time, the company will also report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.
6. Storage, cross-border transmission, deletion, access and management of users' personal information
6.1. The storage of users' personal information and cross-border transmission of your personal information will all be stored in the People's Republic of China, except in the following circumstances:
6.1.1. Laws and regulations provide otherwise;
6.1.2. obtain your explicit authorization;
6.1.3. Your personal initiative such as cross-border transactions through the Internet;
6.1.4. In view of the above circumstances, the company will provide protection for your personal information in accordance with this Policy and relevant laws and regulations.
7. Protection of information on minors
The company attaches great importance to the protection of minors' personal information, and the company presumes that you have the corresponding capacity for civil conduct in e-commerce activities. If you are a minor under the age of 18, please read this Policy carefully and use the company's services or provide information to the company with the consent of your guardian.
8. other
8.1. Independence of Terms
If any provision of this Policy or any part of any provision is held to be invalid, illegal or unenforceable under applicable law, such invalidity, illegality or unenforceability shall not affect the validity of any other provision of this Policy or any other part of these Terms.
8.3. Effective Date
This policy is effective as of November 11, 2022.